What is Collections Management?

Collections Management is an automated solution that streamlines and optimizes collections. It helps businesses reduce days sales outstanding (DSO) by using actionable intelligence to prioritize customer outreach and improve cash flow.

What are the main benefits of using Collections Management and Verity Collect?

The strategic value of Collections Management lies in turning your collections process into a predictable and powerful financial tool that ensures you collect more money, faster. BlackLine’s Invoice-to-Cash solution provides you and your team the intelligence to address high-value accounts before they become overdue, lowering DSO and allowing your team to shift their focus from simply chasing debt to performing high-impact strategic work. Simultaneously, our AI agent, Verity Collect, automatically pursues the high volume of smaller invoices your team can't normally get to, collecting cash that would otherwise be ignored.

What kind of insights does Collections Management provide?

You get real-time insights into customer payment behavior, risk ratings, and performance trends. Verity Collect, adds another layer of intelligence by analyzing conversations to extract payment commitments and customer sentiment, giving you a truly comprehensive view.

How can Collections Management improve my team’s productivity?

By automating manual tasks and providing real-time customer data, the platform helps teams prioritize their work effectively. With the addition of Verity Collect, you can now also automate routine outreach calls, freeing your specialists to focus on higher-value activities like strategic negotiations and relationship-building.

How does Verity Collect work?

Verity Collect will act as a digital member of your team, conducting collections calls based on your strategy. It transcribes conversations, identifies key actions, tees up the next step, and more, all while allowing your team to monitor progress and take control of high-priority accounts.

Will Collections Management integrate with my ERP?

Yes, Collections Management integrates seamlessly with major ERP systems (and many others). This integration allows real-time data to be pulled directly from your ERP, ensuring your collections process is automated, accurate, and efficient. Collections Management streamlines the collections process without disrupting your current workflows or requiring extensive manual data entry.

How can I get started with Collections Management?

Start by requesting a demo. BlackLine’s team will guide you through the implementation process, ensuring seamless integration with your ERP and helping configure the platform to suit your specific collections needs. With tailored setup and training, your team can quickly leverage the platform to enhance collections efficiency, reduce DSO, and improve overall productivity.

Build stronger customer relationships with Collections Management as your copilot.

Blend your team’s expertise with Verity AI^TM to reduce DSO, accelerate collections, and preserve the customer relationships you've worked hard to build.

Intro

Verity AI

Benefits and features

Customer testimonials

Additional resources

FAQs

Equip your team with Verity

AI-powered collections with predictive insights to sharpen strategy, automate tasks, and free your team for work that matters most.

Verity Collect

Supercharge Outreach with Verity Collect

Elevate your strategy by deploying Verity Collect, our AI agent that works alongside your team. Verity will automate routine outreach, allowing your specialists to focus on high-value, complex accounts.

Deploy Conversational AI on Your Terms: Direct Verity Collect to hold natural conversations for routine inquiries, turning a low-yield activity into an effective collections process so your team can focus on strategic relationships.
Extracts Actionable Insights: Transcribe calls to identify payment commitments.
Ensures Flawless Follow-Up: Automatically triggers the next best action.
Keeps You in Control: Lets you manage VIP customer relationships personally.

Learn more about Verity

The value of Collections Management

30%

reduction in aged debt

25%

reduction in provisions

35%

increase in productivity

Collections Management features

“Collections Management was a strategic contributor to reducing our aged debt. For the first time, we could use all the available data to efficiently drive control activity. This meant that resources were being allocated to the areas that needed attention.”

Mark Beddoe,

Head of Financial Systems and Transactional Services

Additional resources

Frequently asked questions

Strengthen your collections strategies and see your customer relationships take off.

Schedule a demo

Build stronger customer relationships with Collections Management as your copilot.

Equip your team with Verity

Supercharge Outreach with Verity Collect

The value of Collections Management

30%

25%

35%

Collections Management features

Holistic Sales Ledger insights

Drive strategy with actionable intelligence

Boost team productivity and drive real-time results

Mark Beddoe,

Additional resources

Frequently asked questions

What is Collections Management?

What are the main benefits of using Collections Management and Verity Collect?

What kind of insights does Collections Management provide?

How can Collections Management improve my team’s productivity?

How does Verity Collect work?

Will Collections Management integrate with my ERP?

How can I get started with Collections Management?

Strengthen your collections strategies and see your customer relationships take off.