GLOBAL SUPPORT SERVICES
World-class support so you can focus on what matters most.
Your finance and accounting operations are mission critical. When every minute matters, count on fast, expert support. BlackLine Global Support Services provide the technical expertise your organization requires, a community of knowledgeable users and partners, and digital success options to enable your continued modern accounting journey.
Access to technical support resources across geographies and languages to meet your critical needs
A team of dedicated, expert support professionals passionate about enabling your success
Tailored guidance to help you address your challenges quickly
A Tailored Support Experience to Meet Your Needs
Essential
Included in all subscriptions, BlackLine Essential Support includes:
Access to the online support portal
Response time in 2 hours to 3 business days
Enhanced
To address your critical concerns even faster, BlackLine Enhanced Support offers:
Access to the online support portal
Response time in 1 to 12 hours
Prioritized case routing
Resolution updates
Elite
To meet your needs in the fastest, most personalized way, BlackLine Elite Support provides:
Support via your desired engagement method
Response time in 30 minutes to 8 hours
Prioritized case routing
Ability to jump the line
Resolution updates
Proactive monitoring services
“BlackLine customer support has always been very responsive and knowledgeable. They are the best customer service I have ever dealt with.”
Additional Resources
Support Portal Quick Reference Guide
Learn how to access the online support portal, submit a support ticket, and more via this easy-to-use instruction guide.
Frequently Asked Questions: Global Support Services
Look to this guide for answers to common questions about BlackLine’s Global Support Services.
BlackLine Community
Explore the BlackLine Community for additional support resources like the Customer Help Forum, product updates, support FAQs, and more.