CUSTOMER SUCCESS SERVICES
Your success is our success.
Realize value, now and throughout your journey, with curated resources from BlackLine’s customer success management team.
4,400+
customers championed by customer success professionals
11,000+
activities delivered annually to boost value and capacity
37%
increase in adoption after attending a Customer Success-led workshop
Partner with Customer Success on Your Path to Modern Accounting
From onboarding to financial operations excellence, BlackLine Customer Success helps you go beyond with powerful technology to unlock measurable value.
BlackLine solution experts with years of firsthand F&A experience will provide you with guidance and resources to help you prioritize your goals and ensure they are aligned to meet your objectives, even as your business and needs evolve. Through workshops, webinars, digital success options, tips and tricks, and more, your customer success management team will empower you with processes and strategies to propel your organization forward.
Onboarding
Build a foundation for success. At the start of your modern accounting journey, every customer is assigned a dedicated customer success representative that will partner with your implementation team to help you:
Build and follow a success plan tied to your business goals
Accelerate time to value with a strong foundation to address your needs
Maximize adoption by increasing familiarity with success resources
Optimizing
Ensure success as you progress. As your F&A activities and your business needs evolve, our customer success management team will serve as a guide to help you:
Get the most value from your existing BlackLine platform solutions
Create a culture of continuous improvement to address new challenges
Apply leading-practice strategies for end-to-end process automation
“BlackLine is always right there, ensuring we have what we need to be successful. They’re a true partner.”
Additional Resources
Coffee Break: Leading Customer First in Changing Times
Gain insight from our customer success team and BlackLine founder, Therese Tucker, on BlackLine’s commitment to putting the customer first.
Success Stories
Hear firsthand from BlackLine customers on how BlackLine enables their organizations to optimize F & A processes and free teams to work smarter and more strategically in the face of ongoing challenges.
Coffee Break: Insights from BlackLine Employees Who Used to Be Customers
Customer Success Managers who were previously BlackLine customers share tips they wish they had known and offer valuable ways to use BlackLine.