Introducing Verity Collect and Verity for AR Management

• Verity Collect is an AI voice agent that makes routine outbound collections calls to free up your team.

• Verity for AR Management automatically classifies and prioritizes inbound customer emails in your collections inbox.

• Both tools are designed with a human-in-the-loop to ensure your team remains in control of customer relationships.

• These solutions represent a shift from periodic collections to a continuous, intelligent, and scalable operation.

• The goal is not to replace your AR team, but to empower them with AI to focus on high-value, strategic work.

Here's a stat that should bother every CFO: McKinsey found that only 1% of CFOs have automated more than 75% of their finance processes despite nearly all of them investing in automation technology.

The reason isn't a lack of effort or budget. It's the wrong framing. The industry has spent years asking, "How do I solve AR?" as if receivables is a problem with a finish line. It isn't. There's always a new customer, a new invoice, a new exception. DSO targets shift. Customer bases evolve. Acquisitions add complexity overnight.

The teams that win in collections aren't the ones that solved it once. They're the ones that treat AR as a practice; they keep improving, compounding small gains in data quality, decision speed, and cycle time until the gap between them and everyone else is impossible to close.

That reframe matters because it changes what you need from technology. You don't need a tool that replaces your team. You need one that makes your team impossible to compete with.

That's why we built Verity Collect and Verity for AR Management.

Verity Collect is an AI-powered voice agent for accounts receivable teams. It makes outbound collections calls real, natural conversations with customers about outstanding balances, so your skilled collectors don't have to spend their day chasing invoices that just need a nudge.

Here's how it works in practice. You have lots of overdue invoices, hundreds of them. Are some of them smaller in value than most? You know the ones, small dollar, outstanding with customers that usually pay but not always on time, and sometimes only if you remind them. Given the relationships and sheer workload your team must manage, you just don’t have the capacity on your team to reach out to these customers personally. Not because they don't want to. Because there aren't enough hours in the day. Those invoices sit. Cash sits on the table.

Verity Collect calls those customers. It holds natural, two-way conversations…not robocalls, not rigid scripts. It can access invoice data in real time to answer questions like "when was this sent?" or "what does this relate to?" It captures payment commitments automatically and summarizes every call outcome, creating a complete, auditable record without manual note-taking, in multiple languages.

What your team gets back is time. And where that time goes is the whole point: the complex disputes, the at-risk relationships, the accounts where how you show up changes whether a customer pays — and whether they stay.

Critically, you stay in control. Verity Collect is designed with a human-in-the-loop from the start. Your team decides which accounts the agent contacts, when, and under what conditions. If a call reaches a frustrated customer or surfaces an emerging dispute, the AI recognizes it in real time and immediately flags it for a human specialist it doesn't try to handle what it shouldn't. And if you want to turn it off for specific customers, segments, or your entire portfolio, you can. This isn't a black box you hand your customer relationships to. It's a tool your team directs.

Key capabilities include:

• AI-powered outbound calling for high-volume, any time, concurrently, around the globe.

• Natural language conversations that protect your brand.

• Real-time invoice data access to resolve questions on the first call.

• Automatic call transcription and summarization.

• Payment commitment and dispute extraction.

• Sentiment detection that escalates to a human the moment it detects friction.

If Verity Collect handles the outbound, proactive side of collections, Verity for AR Management handles the reactive side of your collections inbox.

Every collections team knows this problem: a shared inbox where a simple invoice question gets the same attention as a critical dispute from your largest customer. Your team spends hours sorting before they ever start solving. Urgent messages get buried. Payment promises hiding in long email threads get missed, triggering unnecessary follow-ups that frustrate customers who have already committed to paying.

Verity for AR Management is an AI assistant embedded directly inside BlackLine's AR Management solution. It automatically reads, classifies, and prioritizes every inbound customer email by urgency, sentiment, and type. From disputes, payment commitments, invoice requests, and escalations, they all get captured and recorded. It pushes the most critical messages to the top of the queue and logs payment promises automatically.

It also works across languages, translating and summarizing customer emails so global AR teams can operate from a single view.

Verity for AR Management is included in the standard AR Management subscription. The platform simply gets smarter for every one of our users.

No. And honestly, the framing concerns us here at BlackLine.

There are vendors who will tell you the goal is to replace your AR team with AI agents. They want to set the policy, let the bots run, and have your human team handle only the exceptions. That treats receivables as a static problem with a static answer. We've spent a lot of time talking to collections leaders, and we believe that framing is wrong.

The CFOs who will win over the next decade aren't the ones who replaced their teams. They're the ones who used AI to make their teams operate at a level that wasn't previously possible.

Verity Collect frees your collectors from repetitive, low-yield calls, not so you can cut headcount, but so your best people do the work that only humans can do well. The judgment calls. The relationship saves. The negotiations where empathy and experience change the outcome.

Verity for AR Management doesn't answer your customers' emails for them. It makes sure your team sees the right email at the right time, with the context they need to act decisively.

Both products include a human-in-the-loop design. Verity Collect detects frustration in real time and immediately escalates to a human specialist. Verity for AR Management flags urgent situations rather than acting on them autonomously. The AI handles volume. Your people handle judgment. That's the model.

We don't think of this as automation for automation's sake. We think of it as mastery, at scale, faster than you could get there alone.

Verity Collect and Verity for AR Management are the first tangible proof points of a larger architectural shift BlackLine calls Agentic Financial Operations. It’s the transformation of static, periodic financial processes into a continuous, intelligent, and auditable system.

The idea is straightforward: finance has operated in cycles for decades. Monthly closes. Quarterly reviews. Periodic collections runs. But the business doesn't move in cycles anymore, and the old model creates latency that costs real money. The longer your receivables are outstanding, the more cash must come from somewhere, like your line of credit? Lack of investment in growth initiatives? You’re paying for it one way or the other.

Verity Collect is the agentic layer in action. It's a digital workforce that isn't bound by your team's time zones, bandwidth, or languages. It doesn't make one call at a time during business hours. Verity Collect runs multiple conversations simultaneously, across geographies, around the clock, methodically working through your outstanding balances and filling every crack your human team can't get to. The invoices that used to age quietly in a queue because no one had 20 minutes to make the call for an outstanding invoice less than $500? Verity Collect gets to them. Repeatedly. Persistently. Until the cash is in the door, or a human needs to step in.

Verity for AR Management is the intelligence layer embedded in your team's daily workflow. It doesn't just surface data; it orchestrates priorities, flags the signals your team would have missed in a crowded inbox, and ensures that when a human does engage, they're engaging on the right issue at the right time.

Together, they represent a shift from collections as a periodic, capacity-constrained function to collections as a continuous operation, one where AI handles the volume and velocity, and your people handle the judgment and relationships.

This isn't a future roadmap item. It's the operating model, live, today.

Both solutions are available now through BlackLine's early adopter program.

If you're a current BlackLine customer, you can sign up for early access now through your account manager or customer success manager. If you're new to BlackLine, request a demo to see both products in action.